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Samples Delivery Terms

1. Minimum Samples Amount

A minimum sample amount will be required depending on the analytical service ordered. Please find them in the following chart:

Analysis Minimum required
CEF > 1 g
CRYSTAF > 0.5 g
CRYSTEX > 3 g
CFC > 2 g
GPC-IR > 0.1 g
Fractionation by TREF > 5-10 g
Fractionation by CRYSTAF > 5-10 g
Fractionation by Molar Mass > 5-10 g
TREF > 1 g

2. Solvents

Samples for routine analysis require being soluble via one or more of the following solvents:

  • TCB.
  • oDCB.

For fractionation services, samples require being soluble via one or more of the following solvents:

  • TCB.
  • oDCB.
  • Xylene.

Please consult Polymer Char Analytical Services team for more options.

3. Order Procedure

To order any analytical service, please fill in the form that you will find clicking here. Please fill an order form per analysis type and please provide all available information about the samples to be analyzed. Sent forms will be considered as formal orders for Polymer Char records. If a previous quotation is required, please do not hesitate to let us know by sending an email to analyticalservices@polymerchar.com.

4. Mailing Address

Samples should be shipped to:

Polymer Characterization S.A.
Valencia Technology Park
Gustave Eiffel 8
Paterna, Valencia
E-46980, Spain
Attn.: Analytical Services Department

5. Transport Responsibilities and Taxes

Sample delivery to our laboratories can be done by mail or courier at customer’s expenses. It is the customer’s responsibility to follow any safety rules concerning transportation. As per being samples with non-commercial value, import taxes should not be applicable. Therefore, customer will be responsible for assuming any import tax required if a significant samples value have been set in the shipping document.

6. Prices Policy

Prices came into effect on June 1st, 2011 and are subject to change without notice.

Please note that these prices are the same for every Customer worldwide and are not negotiable.

7. Response Time

Standard response time is 3 weeks. This time is approximate and depends on the analysis’ queue in the laboratory at the time of the order. Polymer Char will inform the customer at the time of the order in case that response time is expected to be longer.

Priority services (results sent within 10 days from the samples receipt) might be ordered with a 50% surcharge. Please consult us the availability of this service and delivery time at the time of the order.

8. Sample’s Results format

Sample results will be sent by email as standard practice.

9. Sample’s Results Internal Store

Sample results will remain stored in Polymer Char server for 5 years.

10. Sample’s Delivery back to Customer’s place

Unless otherwise requested, samples will be retained for 12 months.

Samples can be returned at the customer’s expense by providing courier account.

11. Best Laboratory Practices & Samples’ Liability

Results sent are based on our best corporate analytical procedures within the scope of generally accepted methods in the field of expertise and they are all performed with proper care and responsible approach.

Polymer Char will be ready to duplicate or to do the necessary work to corroborate the results. However, it accepts no liability for the information supplied.

12. Discount for purchasing a related Instrument

Half of the price of applicable analyses completed within 6 months before a new instrument is purchased and installed at the customer facilities may be credited.

13. Privacy Policy

Polymer Characterization, S.A. is committed to respecting and protecting your privacy and the personal data that you may provide to Polymer Characterization, S.A. www.polymerchar.com. Polymer Characterization, S.A. acts in full compliance with the Spanish Law Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal (the Law on the Protection of Personal Data). Therefore, in case you access parts of the website where you can provide personal data (e.g. Contact Form or Press Mailing List) your personal data will be processed and kept in strict accordance with the relevant legislation. You can exercise your rights of access, correction, cancellation of opposition by writing to Polymer Characterization, S.A. to communications@polymerchar.com or to 8 Gustave Eiffel Str., Paterna, E-46980 Valencia, Spain.

This Privacy Policy affects as well to the Customers’ Samples’ Analysis’ results. If a Privacy Agreement is required by the Customer, please contact us.

For more information about Polymer Char’s Privacy Policy and Terms of Use please click here.

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